项目的全体施工人员都有责任向项目部领导反映业主、监理及相关方对项目部提出的批评意见，项目部办公室、工程技术计划部门是顾客满意度的主控部门，无论是在项目施工时或者是项目竣工后，都应经常走访、发放调查表等形式收集顾客满意度信息，通过分析各种信息，找出我们不足之处，并进行改进，增强顾客的满意度。
由技术计划部门按照合同要求制定项目维修计划，在工程交工之前报送业主。

All constructors of the project have responsibility to lead and reflect owners , manage and relevant and square to the criticism suggestion which the project department put forward to the project department, the offices of project department , engineering planning departments are the top management department of the customer satisfaction, no matter or project after completing , should visit , grant such forms as the questionnaire ,etc. not to collect customer satisfaction message often while constructing in project, through analysing various kinds of information , find out our weak point , improve, strengthen the customer's satisfaction. The technological planning department makes the project and maintains the plan according to the contract requirement, report to the owner before the project is handed over.